FAQ

Our products are made to stay in rotation for years. If it fails during normal use, contact us and we’ll make it right.

This warranty covers defects in materials and workmanship for the reasonable usable life of the product under normal use, for the original purchaser.

Manufacturing defects in materials or workmanship.

Breakages or failures that make the product partially or fully non-functional during normal use.

If your claim is approved, we’ll repair or replace the item.

• Cosmetic wear that doesn’t affect function (scuffs, scratches, stains, fading).
• Damage caused by misuse, neglect, accidents, or intentional damage.
• Airline/third-party handling damage.
• Lost or stolen items.

Email accounts@marlumob.com with:

• Your Order Number
• Proof of purchase
• Clear photos of the issue
• A brief description of what happened and how the product was being used
  

We’ll take it from there and reply with next steps.